1. Is the price on your website real price, why it is much cheaper than market price?
We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc.We are the largest professional wedding factory in our city, and our clients can order dress from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
2. Does the price show on your website including postage?
The price on our website is retail price, including the shipping cost, the postage will be
charged by customer's choice,such as weight,area but we perfer by weight.
We can ship dresses by DHL,EMS,TNT,UPS or Fedex
3. What is the delivery time for orders?
Normally it takes 10-20 days to finish Standard size or Custom orders.
Delivery time: DHL/UPS/TNT/Fedex:3 to 5 days
EMS:7 to 14 days
4. Can i choose rush order service?
1). 20 days rush order, which means 15 days time to finish, and shipping time 3-5 days,
extra rush shipping fee is USD 30
5. What is the return policy?
We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase.
Please contact us firstly when there is a problem with the items you received. And we don't accept returns without contacting us firstly.
We just accept returns on standard size gowns in perfect, brand new condition (no smoke scents, no makeup stains, no alterations,etc.).
Dress(es) must be sent back within 3 days from the receipt day.
For exchanges, the clients pay all shipping cost.
For returns, A 30 % restocking fee will be charged on all returns.
More Information please check our Return Policy .
Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.
6. How to order?
How to order directly on our website
Firstly: please choose your dress;
Secondly: you make out the color,size(custom made measurement) ,quantity and country, then, click add To Cart then the dress has been bought. If you want to buy other items, you could click continue. Otherwise, you could click check out.
Thirdly: you need make out the information as directions; just please notice the Shipping/Delivery for the postage.
Last step: click the button check out using Credit Card . When you have finished your payment, then, our customer service will send your size form and confirm your dress color for confirmation.
How to order by Email
Simply email email@example.com all your full details. You will receive our response within two days
8. How do I pay?
We just have 4 payment ways, 1. Credit Cards 2. Western Union 3.Bank transfer 4.Moneybookers
About Western Union, you can view website www.westernunion.com
9. How do I know what size to order?
It is difficult to provide sizing information without being able to see you in person. If you choose to order one fit you, in order to have the best possible experience, we strongly recommend that you have your measurements taken by a professional before buying any gown online. We have provided the sizing available. Small variations for all wedding gowns are to be expected. And of course, tailoring is necessary for all quality garments to achieve the best possible fit.
10. Can I have a gown made to my measurement?
Of course, we can make custom make it for you.Here is the measurement link: how-to-measure
11. Plus Size
Bust more than 43inches ,waist more than 36 inches and hips more than 46inches belongs to plus size and will charge $10-$20.
That means we will charge more if one is more than this standard measurement.
12. How should I clean my beautiful Quinceanera dress?
Please get your dress cleaned after each time you wear it. If it is not cleaned in a reasonable amount of time after wearing, and a yellowing of the fabric may result from prolonged storage. Please take your bridal gown to a professional dry cleaner the specializes in bridal dresses. Your normal cleaner may damage the precious dress by using the wrong chemicals.
13. How will I know my dress is on its way?
If you give us a valid email address, you will receive an email with a tracking number when your dress is shipped. You can also check the status of your order anytime.
14. Can you cancel my order? I want to change the color of my order, is this possible?
We will start making your order as soon as payment received, and we can't cancel such an order. If we have started making your order, we can't accept big change for your order such as the color choice. So please double check your order before your payment.
15. Do you have any dress in stock?
Yes, we have some dresses in standard size, all of them are brand new. We made them for immediate dispatch. We can forward the updated list of them if you want to see them.
16. Can I cancel my order?If I want to change the color of my order, is this possible?
You can cancle your order within 48 hours after your payment, otherwise, we will charge $45 for the handling fee. If we have started making your order, we can't accept big change for your order such as the color choice. So please double check your order before your payment.
17. I don't have a credit card. How can I pay for my order?
You can transfer funds directly from your bank account, or if you are unable to pay using Credit Card ,we also accept direct bank transfers and Western Union.
18. Can I get discount when I order more?
Yes, definitely! Purchase more is always welcome!
Please contact us with more details such as styles and quantities so that we can offer you a best price after discount.
19. Can I send you a picture of the gown and you custom make the gown for me?
Yes, you can! We welcome your coming pictures any time! Firstly, please send us clear pictures showing both front and back via email, our email address is firstname.lastname@example.org . We will review it carefully and reply you as soon as possible. We will ask you for a reasonable price including shipping cost. At the same time, please be aware of that we don't accept return and refund for custom made gowns.
If you have any other questions, please contact us.
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